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I have had my 2009 2.5L Challanger serviced by Mildura's Mitsubishi dealer originally Hutchinson's, now Mildura Motor Holdings; for some 150,000km since I bought it with 75000km on the speedo from them, replacing a Kia Sorento.
I'd recommend them for service, twice they have without argument guaranteed their work at their cost. The last incident illustrated this:
- service at 220000km
- wheel alignment 1500km later with new tyres at Bob Jayne showed leak apparently from steering rack.
- annoyed why not identified when serviced 1500km previously
- Mildura Motor Holdings at no cost to me cleaned engine and inspected after under vehicle protection removal, asked me to bring in after 2 weeks. ( 2 hours labour)
- again underbody protection removal, full inspection, rectified over tightened sump plug and oil filter and sump sealage issue. Identified weep from rear main seal. No charge for 2 hours labour!
- no argument, no blaming any individual, just "We could've done better."
- got fixed quote for rear engine seal, happy with price so getting done Monday.
A dealership that guaranteed their work, who admits that a rare ( twice since 1992) stuff up has occurred, and doesn't try to pad out a job deserves support.
They could've said, "yep steering rack and rear seal" and not admitted sump plug and oil filter. But they were honest!
I'd recommend them!!
I'd recommend them for service, twice they have without argument guaranteed their work at their cost. The last incident illustrated this:
- service at 220000km
- wheel alignment 1500km later with new tyres at Bob Jayne showed leak apparently from steering rack.
- annoyed why not identified when serviced 1500km previously
- Mildura Motor Holdings at no cost to me cleaned engine and inspected after under vehicle protection removal, asked me to bring in after 2 weeks. ( 2 hours labour)
- again underbody protection removal, full inspection, rectified over tightened sump plug and oil filter and sump sealage issue. Identified weep from rear main seal. No charge for 2 hours labour!
- no argument, no blaming any individual, just "We could've done better."
- got fixed quote for rear engine seal, happy with price so getting done Monday.
A dealership that guaranteed their work, who admits that a rare ( twice since 1992) stuff up has occurred, and doesn't try to pad out a job deserves support.
They could've said, "yep steering rack and rear seal" and not admitted sump plug and oil filter. But they were honest!
I'd recommend them!!
I will be sure to put these in my CRM as a good option.
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